FREE COLLECTION FROM GALLERY | DELIVERY AVAILABLE
We take great care in packaging and dispatching all artwork to ensure it arrives with you safely and in excellent condition.
Delivery Charges
Shipping costs are calculated based on the size, weight, and nature of the artwork purchased. Due to the wide variety of sizes and formats we offer, delivery charges will vary and will be confirmed at checkout or by direct communication for larger or more valuable pieces.
Shipping Address
When placing your order, please ensure that all address details, including the postcode, are entered accurately and completely. This is essential to ensure successful delivery.
We regret that we cannot be held responsible for any loss or delays caused by incorrect or incomplete address information provided at the time of ordering.
Delivery Times
We aim to dispatch all orders as quickly as possible, though delivery times may vary depending on the destination, the nature of the artwork, and the delivery service used. In general:
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Standard UK deliveries may take between 3–7 working days
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For bespoke, framed, or high-value items, delivery may take longer
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For international orders, please contact us directly to discuss options and costs
If your order is time-sensitive, we recommend contacting us prior to purchase so we can do our best to accommodate your needs.
Packaging
All artwork is securely packaged to ensure it arrives safely. We use protective materials suitable for the type and size of the item ordered. In some cases, we may use specialist art couriers for large or fragile pieces.
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We understand that sometimes a piece may not be quite right once it arrives, and we want you to feel confident when purchasing from us. If you are not completely satisfied with your purchase, we are happy to offer a refund, provided the following return conditions are met:
Conditions for Return
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Items must be returned in their original condition – unused, undamaged, and complete.
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All returned items must be packaged securely in the original packaging, or packaging of an equivalent standard to prevent damage in transit.
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The item must be returned within 21 days of the date of purchase.
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A note must be included with your return, clearly stating your full name, order number, and the reason for the return (optional but helpful for us).
Exclusions
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Please note that personalised or commissioned items are non-returnable and non-refundable, unless they arrive damaged or faulty.
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Items that are returned damaged due to poor packaging on the customer's part may not be eligible for a full refund.
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Some items may be non-refundable (e.g., earrings, jewelry). Please check with us before returning them.
Return Postage
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We do not cover the cost of return postage. Customers are responsible for return shipping charges unless the item arrives faulty or damaged.
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We strongly recommend using a tracked and insured postal service for all returns. Fowey River Gallery is not liable for items lost or damaged in return transit.
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Proof of postage should be retained until the return has been received and processed.
Refunds
Once your returned item has been received and inspected, we will process your refund. Refunds are typically issued via the original payment method within 5–10 working days.
You will receive confirmation once your refund has been completed.-
In the rare event that your item arrives damaged or faulty, please contact us within 24 hours of delivery with clear photographs showing the issue. We will do our best to resolve the matter promptly, which may include a replacement, repair, or full refund depending on the circumstances.
If you have any questions about shipping, delivery, or returns, please don’t hesitate to get in touch. We're here to help and ensure you feel confident in your purchase from Fowey River Gallery.
📧 Email: info@foweyrivergallery.co.uk
📞 Phone: 01726 833828
📍 Address: Fowey River Gallery, Fore Street, Fowey, Cornwall, England, PL23 1AQ
